Refund policy

Return and Refund Policy

We want you to be happy with your purchase from Stonewick Home. If something isn't right, this policy explains how to return it.

Your 30-day return window

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unused, in the condition you received it, and in its original packaging.

Some items can't be returned once opened, for hygiene and safety reasons. This includes scented candles and wax melts that have been burned or unwrapped. Gift cards and items marked "final sale" are also non-returnable.

Your legal right to cancel

If you are a consumer in the UK or EU, you have a statutory right to cancel your order within 14 days of receiving it, for any reason, without giving a justification. This right sits alongside our 30-day policy and is not reduced by it. To use it, email us before the 14 days are up. You then have a further 14 days to send the goods back.

How to start a return

Email judedixon45@gmail.com with your order number and a short description of the problem. Photographs help, especially for damaged items. We'll reply with return instructions and the correct return address.

Please don't send anything back before contacting us. Items returned without an approved return request can't be accepted or refunded.

Who pays return postage

If you're returning an item because you changed your mind, you are responsible for the cost of return postage. We recommend a tracked service, as we can't refund a parcel that doesn't reach us.

If the item arrived damaged, faulty, or was not what you ordered, we cover the full cost of return postage, and you're entitled to a replacement or a full refund including the original delivery charge. Please contact us within 48 hours of delivery in these cases.

Refunds

Once your return arrives and has been inspected, we'll email to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the funds to your account.

Refunds cover the price of the returned goods. Original delivery charges are refunded only where the item was faulty, damaged, incorrect, or where you're exercising your statutory 14-day cancellation right.

Damaged or missing orders

Please inspect your order as soon as it arrives. If anything is broken, defective, or missing, contact us straight away at judedixon45@gmail.com so we can put it right.

Exchanges

The fastest route to an exchange is to return the original item for a refund and place a new order for the item you want.