Frequently Asked Questions

How much is UK delivery?

Standard delivery is free on UK orders. Any other available delivery options and charges are shown at checkout.

Will I receive tracking?

If carrier tracking is available for your order, it will be sent by email.

Can I return an item?

Yes. Please read our Returns & Refunds page for the steps and timeframes.

Can I change or cancel an order?

Contact us as soon as possible with your order number. We will help where we can, although changes may not be possible once an order has been processed.

How do I choose the right product?

Check the product details, measurements, materials and photographs before ordering. If anything is unclear, contact us and tell us which item you are considering.

Will natural materials look exactly like the photographs?

Natural wood, coconut shell and copper can vary slightly in colour, grain and texture. These variations are part of the character of the material.

How can I contact you?

Use the form on our Contact page. If your question is about an order, please include the order number.